![]() At the same time, they often cite good customer service when they award a company a 5-star review. Reviewers posting on ConsumerAffairs are usually quick to cite poor customer service as a big part of their frustration with any company they are dealing with. Good customer service often equals a 5-star review Power.īut Greenblatt said carriers appear to be investing in highly trained store representatives who are committed to customer success because it’s a major factor in whether consumers remain with a company. “Maintaining a fully staffed, highly trained customer service and sales organization in pandemic times is no small feat-the decline in many of the attributes we measure across the purchase experience is not surprising given the number of open positions across the industry,” said Ian Greenblatt, managing director at J.D. As has been well-documented during the pandemic, wireless companies - as well as most enterprises - are having difficulty hiring and retaining customer service personnel. The survey found one area where all wireless companies appear to be challenged - providing customer service to their clients. It’s the first time Spectrum Mobile, or any cable provider, has claimed the top spot in the company’s survey of the satisfaction of wireless customers. ![]() Power’s latest customer satisfaction survey. Photo (c) Warchi - Getty Images T-Mobile ranks highest among wireless networks, and Spectrum Mobile and Metro by T-Mobile tied as the top mobile virtual network operators, in J.D.
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